1. Give an example of a time customer was upset and how you reacted to the situation. 2. Give an example of a time when you went above and beyond for a customer. 3. Give an example of a time when there was a safety issue at work. How did you handle it?
Name a time when you had to change your priorities?
Give an example of a time where you were in a high stress or high pressure situation. What was the situation? What actions did you take and what were the results?
What was the most stressful situation you had to deal with a customer and how you solved the issue ?
Practice the STAR METHOD Situation Task Action Result
Tell us about a time you had to take charge of a difficult situation. What actions did you take and what were the results?
Tell me about a time you were working in a stressful situation. What did you do and what were the results?
What did you do when asked to do something against compan policy?
What would you do if a passenger needs help but you need to get a flight out on time.
Tell me about a time you saw a coworker doing something against policy. What did you do and what were the results?
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