Behavioral questions on video interview
Reservation Agent Interview Questions
1,280 reservation agent interview questions shared by candidates
There were four questions and you were ask to describe the situation, your actions and the results. 1. Describe a situation when you were working as part of a team. 2. Describe a situation when you went above and beyond for a customer. 3.Describe a time when you could not give the customer what they wanted. 4. Describe a situation in which you had to deal with a difficult customer.
Describe a time where you have to deal with an upset customer and what you did to resolve the issue
In a past job how would handle pressure?
How did you exceed customer expectations
There were 5 questions, very similar to others I've seen on here. One was about ethics and doing the right thing - a time you saw a coworker doing something wrong and what did you do. One was about commitment to customer service - a time you went above and beyond for a customer. One was about commitment to getting a job done even when it requires extra effort than usual. One was about flexibility - a time you had to stop what you were doing and focus on doing something else with a higher priority (or something like that). One about Problem Solving/Decision Making - situation where you had to make a decision when you didn’t have a lot of information and couldn’t consult with your peers or supervisors.
Explain how you dealt with a distressed customer in a role you have held previously. State your situation, action and results.
Name a time when you went above and beyond at your job?
They put you on a scenario with an upset customer. Little bit confusing.
Describe a time you had to work as part of a team and what was the outcome?
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