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Remote Customer Service Interview Questions

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4,222 remote customer service interview questions shared by candidates

One of your new colleagues has asked you if they could shadow for a couple of hours as they think your way of handling complex queries is great and would love to learn from you. However, you are responsible for writing the weekly email this week, which would require at least 2 hours of work. On top of that, one of our web services has just gone down and customers are getting in touch as their cards aren’t​ ​working!
avatar

Remote Customer Operations

Interviewed at Monzo Bank

3.9★
Aug 24, 2018

One of your new colleagues has asked you if they could shadow for a couple of hours as they think your way of handling complex queries is great and would love to learn from you. However, you are responsible for writing the weekly email this week, which would require at least 2 hours of work. On top of that, one of our web services has just gone down and customers are getting in touch as their cards aren’t​ ​working!

Now here are the 3 eSkill exams: Computer Skills, Customer Service from Home, Typing Test-Audio. Now the "Typing Test-Audio" one you need to really watch out for. This is the one where they try to make it hard. They want you to type what this person is saying via an audio clip. But they get someone with a heavy accent and saying words that you have never typed in your life let alone hear someone with a heavy accent even say before. I understand that there will be people in a call center that have accents but come on, at least allow one re-take or something. The test is timed and if you make any kind of mistake or try to correct your errors you will fail. I found myself rewinding the audio clip trying to make out what was said while the timer was ticking. Also something to note, there is also a straight up "Typing test" where you type a paragraph until the timer runs out. No matter how fast you type that, you will fail the entire interview if you fail the "Typing Test-Audio" test.
avatar

Remote CX Associate

Interviewed at AnywhereWorks

4.2★
Sep 21, 2022

Now here are the 3 eSkill exams: Computer Skills, Customer Service from Home, Typing Test-Audio. Now the "Typing Test-Audio" one you need to really watch out for. This is the one where they try to make it hard. They want you to type what this person is saying via an audio clip. But they get someone with a heavy accent and saying words that you have never typed in your life let alone hear someone with a heavy accent even say before. I understand that there will be people in a call center that have accents but come on, at least allow one re-take or something. The test is timed and if you make any kind of mistake or try to correct your errors you will fail. I found myself rewinding the audio clip trying to make out what was said while the timer was ticking. Also something to note, there is also a straight up "Typing test" where you type a paragraph until the timer runs out. No matter how fast you type that, you will fail the entire interview if you fail the "Typing Test-Audio" test.

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