Customer Obsession - Give me an example of a time when you did not meet a client’s expectation. What happened, and how did you attempt to rectify the situation? Ownership - Tell me about a time when you had to make a difficult short term decision to make long term gains. Invent and Simplify - Tell me about a time when you failed to simplify a process and what you would have done differently. Learn and Be Curious - Tell me a time when you realised you needed a deeper level of subject matter expertise to do your job well.What did you do about it? What was the outcome? Is there anything you would have done differently?
