Do you have customer service experience?
Phone Interview Questions
1,617 phone interview questions shared by candidates
How do you upsell?
On a scale of 1 to 10 how much do you want to work for Wells Fargo. I sometimes think it's a trick question but obviously I answered 10.
There were a lot of "tell me a time when..." type of questions; opportunities to show your customer service skills. I had two stories prepared by they asked me that question 6 different times so I had to think quickly.
no unexpected or difficult questions. Just read the email about the position and have questions ready to ask at the end of the interview.
how did you work with 2 bankers with different areas for improvement, what did you do the same and what did you do differently.
none were difficult or unexpected. Just have something that relates to sales
Name a time where you had to deal with an irate customer and how did you handle it?
How would your previous employers rate your customer service skills?
Can you describe your duties when you worked at XXX?
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