Q: "How did you de-escalate a situation where a customer was angry?"
Phone Interview Questions
1,616 phone interview questions shared by candidates
Name a time you had to go out of your way to be nice to a customer.
The questions were fairly predictable, I would say
Again - I can't say I was terribly surprised by any questions
What do you say when a client is angry on the phone?
Was I accepting of constant review and comment? Working towards goals?
How would you sympathise with a customer if they are stressed and have an issue with their broadband?
What would you say to a customer who calls because they are at an airport & the have an important teleconference they have to use their phone to get on in a few minutes and they can't get a wi-fi signal on their iPhone?
What do you know about the services that Teamviewer provides?
Standard stuff - asking for specific situations
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