Very basic, common sense stuff. If you pass that (you will) you get called in for a face to face with a manager. The questions are the same. Explain how you would treat customers, what's more important; the phone ringing, the clients or you talking to your friends. Derp derp derp.
When was the last time you felt under pressure at work?
Have you ever been in a situation where someone was doing something you didn't agree with or think was right? How did you handle it, what was the outcome?
Do you have experience with prior authorizations and appeals?
They asked if a customer was upset over an item they purchased how would you handle it.
What is your salary expectation?
Tell me about yourself. Strengths. Weaknesses.
Hr related pertaining to mental health
What does empathy mean to you?
Strengths and weaknesses and how you overcame difficult situations
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