Communication and influencing 1 .tell a time you provide an exceptional customer service? 2.Explain how you influence others to get a agreeable outcome? I don't remember exactly the other questions from managing quality services it was like 1. Explain a time how will you identity and mitigating the issues? 2.Explain a time you have given a exceptional customer service something like that Making effective decisions 1 Explain a time you have made a fair and clear decision with positive outcome 2 Explain a time you made a emergency decision
