There were questions about my work experience on my resume. In regards to hiring, what were some red flags when I was interviewing people, what kind of people I look for, where I would recruit from, andbad experiences with people I hired and how I handled it. Personality questions about myself, what do I like to do in my spare time, what words describe me. If I had experience with ticketing system for jobs.
What type of personalities do you find you work best/worst with?
Where do you see yourself in 5 years?
How do you deal with escalated issues?
How do you calculate efficiency
What do you know about oops?
standard mix of competance and behaviour scenarios.
The interview questions were easy
We discussed my experience in building support teams, managing people, clients, and SLAs. Additionally, discussed the challenges the team is facing right now and the expectations from the person for the role they are hiring for.
How do you differentiate the customer support role in an E-Commerce vs. Product company? What would be the KRAs for the customer support group?
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