they asked about upset costumer and handling those situations
Lead Teller Interview Questions
12,852 lead teller interview questions shared by candidates
tell me about a time when you went above and beyond your expected duties.
Mission statement Bank Of America
Explain a time that you used strong customer service.
Tell me about a time you managed conflict with a client?
How would you upsell a product to a bank customer? (They allow you to pick a product and roleplay a sale)
I would say where I would like t be in 5 years?
How to deal with angry customer?
The scenarios can be anything from a non-customer cashing a check to how to deal with an angry customer.
Describe a time when you handled an upset customer.
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