The questions were a lot about customer service, and how committed I would be to help my customers. I was already in a profession that demands a high level of ethics and loyalty to customers. So I felt more than reasonably confident I could handle this.
What makes you interested in this position?
Asked questions about my resume and previous experience. Why pnc? Have experience coaching? Tell me about sales goals and did you meet them?
Describe how you were able to keep your work integrity despite challenging situation.
Describe how you were able to deal with angry or irate customer?
Q: Describe a time when you had to resolve a difficult situation?
Tell me about a time you had to deal with a difficult client.
What is customer service to me?
Do you have intentions of leaving?
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