name a time you had a anger customer and what did you do?
Incident Interview Questions
787 incident interview questions shared by candidates
Asked process related questions Situational basic questions as what is incident or major incident Metrics to define an incident as major incident
Tell me about your past experience
How do you assess the priority of an incident?
First Round ( Cleared ) 1. Tell me about yourself! 2. What is SLA? Response and resolution SLA 3. Difference between Major Incident and P1 ?
How you defined priority for an incident
Provide an example of a ransomware case you worked.
Interview questions were less technical and more towards personality, situation resolution, questions regarding background and what would I bring to the table, career aspirations, and had informal discussions.
Past experience Some technical questions How I personally work within a team
What was your experience like in your last job.
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