There were no puzzle or game questions. No specific technical questions, but did ask for examples of my technical ability. Most questions asked about my experience and all were behavioral. As this was customer focused, many questions on examples with difficult customers and most stressful situation. Expect the standard "Why Microsoft?", as for any interview.
What are the SLA's followed in your earlier role?
What would I bring to the company
There were multiple questions asked which I was able to answer.
More on ITIL Incident management Process & Networking Concepts
customer handling and ITSM
Question relates to open position
What is your salary expectation?
skill set which i have mentioned in the resume.
Incident management lifecycle One scenario Difference between incident,change and problem
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