Most questions were just to gauge my personality, asked about school, how I maintain my schedule, if I would be able to balance work schedule. There were one or two technical questions but I either admitted I didn't know or explained what I though was correct.
To put this would give away apple information
Basic tech and customer service questions. Nothing too hard.
Describe a time that highlights your customer service experience.
Nothing was unexpected.
What does empathy mean to you?
What is a time you had an upset customer? How did you handle it?
Are you comfortable with multi tasking? Tell me about a time you had to do multiple things at once.
What are the differences between two generations of products (e.g iPhone 5 and iPhone 6)
Tell me a time when you had an angry customer. What was the outcome?
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