They asked many questions about how I would proceed when presented with basic IT support problems or customer service issues. They did not elaborate on whether my answers were sufficient or not.
Helper Interview Questions
6,056 helper interview questions shared by candidates
What is your experience in your field
How would you troubleshoot a user whose PC doesn’t turn on? (this was the only technical question.
Foram feitas perguntas sobre as atividades que realizo atualmente.
What's your average day to day look like?
How would your previous colleague would describe you?
Tell Us about your Self?
What is your definition of biblical marriage?
I was asked to invent a how-to situation, come up with a written guide, and then explain it in laymen's terms to the interviewers as if they were end users. It did not need to be something technical (IE: you could be teaching someone how to make wine, or change a tire). This was to test how well I could interface with customers regarding complex problems and resolutions.
What would you tell the Assistant Lab Director if they came in to the Help Desk asking for more e-mail space?
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