Provided a scenario: an assistant has her manager's laptop in order to prepare for a conference. She hooks up the ethernet cord and the power cord to the laptop. How can she make sure that she is connected to the network? What would you do on your end to make sure?
Help Desk Interview Questions
3,952 help desk interview questions shared by candidates
First interview asks why you want to do this job.
describe VPN and its meaning
How much I knew about what BT does as a company and what I feel I would be doing in the position.
Describe yourself in a few words
What type of experience you have? Do you have certifications?
He asked me a lot of technical 'why' questions. Not much about my own qualifications.
Most of the questions were of culture fit and personality fit, such as: How do you prioritize your day How do you handle an unruly customer/user
How do you tackle difficult situations?
How do I rate my troubleshooting ability?
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