How would you handle a situation where a phone due for pickup was broken after repair by the company?
Geek Squad Interview Questions
697 geek squad interview questions shared by candidates
About my work background, my schooling, a set of standard geeksquad inteview questions, and some questions about dealing with theft.
Talk about a memorable time that you assisted a customer and why do you remember it? What is good customer service to you?
First be sure you filled out your resume in the format they wanted. Interview was broad, nothing IT related (besides honor-system questions about which operating systems youre proficient in, etc). How did you calm an angry customer, exceed expectations kind of stuff. I just memorized a couple pitches based on more-or-less true stories from past work experience that demonstrated sales and IT skills and fit them to each question (answer the question you wished they had asked you kind of deal). I also wore a corset, heels, peacoat, and fake nails. I was dressed to kill. First met with Geek Squad manager, then a 3:1 with gs manager, district manager and customer service manager. Baseusually $10. When they offered $11 I told them I'd need a day to think about it. Next day they offered me 11.49
can you work on the sales floor
What is your experience with computers.
How would you de escalate a situation where a customer was becoming irate
how long have you worked on computers?
Why should we hire you?
They asked why I'm applying for the position at bestbuy; multiple questions about customer service and how to deal with stressful situations; desired salary; general knowledge of the store and what the geek squad is in charge of;
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