Tell me about yourself Tell us about your previous experience - customer service/retail specifically How would you handle a difficult customer? Why are you looking for a new opportunity? Why the fitness industry? What kinds of classes have you taken in the past?
How would you handle a difficult customer service experience?
How would you describe soulcycle to others
Tell me about yourself.
Have you ever attended a SoulCycle class? (Who was your instructor?) How did you hear about SoulCycle? How would you deal with bad customers/clients? Tell me about your customer service experience.
A lot of questions that had to do with customer relations/ service, i.e. "In your last job, how did you handle a situation where you couldn't give the customer exactly what they want?" "Tell me what you did at XYZ job." In the phone screen, the recruiter was very interested in one specific job on my resume, during the in-person interview, the hiring managers were interested in two other jobs I had listed, so be prepared to talk about anything you put on your resume.
What made you apply to work at soul cycle?
Have you worked in customer service before? If so, how do you handle an aggravated client?
How does your previous experience apply to this job?
How do you handle an unsatisfied customer?
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