Asked a few questions, name a time when you had a problem and how you resolved it. Name a time when you dealt with an unhappy customer. Name a time when you went through organizational change. All were asked to be answered in a 1. what happened 2. what did you do 3. what was the resolution.
Competency based interview with questions around previous experience.
Tell us about yourself What are your strengths/weaknesses
Can you please tell me what led you to join Plooto?
Tell me a time when you had a difficult customer?
Why do you want to work for this company?
What was a situation when you had to deliver bad news to a customer ? Describe a time you had a sense of pride during a customer role? Describe your most significant customer service experience?
What will you do in the situation when a ream member doesn't follow compliance requirements
About experience and being able to handle call volume
Why do you want to work here?
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