The interview process has changed since I went through it so many years ago. Just be prepared to give examples of what you have already done to address or work through the situations they ask about. Don't be afraid to show that you are not perfect. Don't come with canned answers either.
All basic standard questions. Tell me a time you had to deal with a difficult customer and how did you resolve the issue? Tell me about a time you had to go above and beyond for a customer... etc....
my experience
What do you do after a bad call?
How do you solve problem?
What do u know about uhg or optum
How often you give your performance in present company
Whats does success mean to you? (DUO has a webpage with general questions, which was asked by the assistant director.)
Goals, strengths and weakness. She asked about previous positions. Situations in which you had to deal with a difficult customer and how you handled it. Why you would want to work for the company.
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