After being asked about a weakness that I have had and have conquered, I was then asked about another weakness that I am still struggling with.
Enrollment Representative Interview Questions
1,814 enrollment representative interview questions shared by candidates
Why I wanted to work there?
What motivates you to perform within your role?
They used a scenario where you would only be able to save 5 of 7 people after a disaster. As a group we had to talk through who we would save and why.
What is a situation in which you felt that you did not provide a customer with the service that they needed and what did you do about it?
Do you work well under pressure?
Are you ready to take a Personality Test! (No, my personality is just fine, thanks!)
testing can be difficult its not like your regular personality test
It was pretty standard and there were no difficult questions that stood out.
I don't remember any specific questions outside of reviewing my resume and asking my to discuss my background, and any previous sales experience. Primarily, I believe they look for people with some experience selling and/or dealing with the public, who are dependable, and people with good communication skills - including good listening, and problem-solving skills. The training process was very thorough and would ultimately weed out anyone who wasn't really fit for the position.
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