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Director Customer Experience Interview Questions
267 director customer experience interview questions shared by candidates
Experience in supply chain and management
What is top issue for patients in a in patient facility.
When can you talk - here are a lot of options!
Nothing difficult. The attitude and hostility were hard to deal with.
The VP of the department listed out 12 problems that he currently was facing, and after a ~10 minute session lightly explaining these items one-by-one he asked me how I would address/solve them. It was a bit rapid fire, but also theres the big problem that even a candidate with extensive experience would have a hard time solving the dozen or so problems without being familiar with the company and the culture. Getting an idea how a candidate thinks without any information could be useful, but it was unclear to me whether or not there was a "correct answer" that he was looking for.
The Customer Success manager fired off 10 or so questions that seemed to be pulled from a "here are ten questions you should ask a job applicant" blog post somewhere. It was off-putting and did not allow me to form any kind of a rapport with him, unfortunately.
The VP of the department asked me what my 2020 plans would be for the team. Again, given that I am an applicant and not someone who has been working at the company for the ~3 - 6 months that would be required to really form a comprehensive plan I am uncertain what he was hoping to get from me.
The most ridiculous question was to provide a step-by-step eval/reco on the current 7-step interview/hiring process. The job posting was not for an HR job or a relevant question at this stage... post-interview, yes.
Management style as well as a heuristic evaluation of the existing product
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