Imagine we have just secured a new account with a prominent client in the fashion industry. Despite not having prior experience with this client, we came highly recommended through a referral and they committed to a 3-month project. As the Client Services Director, you are tasked with initiating and nurturing the client relationship to ensure project success and potential future collaboration. Upon being introduced to the client, what steps would you take to establish rapport, gain insight into their needs and expectations, and lay the groundwork for a productive working relationship? Internally, what tools, systems, or best practices would you put in place to ensure the project is properly managed and set up for success?
