Tell me about a time when you had to deliver bad news (delayed delivery, unavailability, increased cost) or even say “no” to a customer? What caused you to have to deliver this bad news? How did you approach this? Who helped you? 4. How did the customer respond? What did you do next? How did you feel about having to do this? What was the final outcome? What did you learn?
Explain a time you had to work with a group and there was disagreement,what did you do?
How did you handle customer with this kind of situations? What did you do? What was the outcome?
Just like their training, it's all scripted. They do a phone interview then a f2f. They have so many people asking you questions. It's a waste of time
What do you want to work for United Healthcare? Tell me about a situation where you had to be honest about something with your customers? Give me an example of a specific situation where you had to help someone you were working with? Tell me about a situation where you made a mistake and how did you handle it
"Give an example in which you were faced with an unethical situation and how you handled it."
Do you have experience working with providers in person?
How my knowledge and skills would benefit the position and company.
Give me an example of a time when you took personal ownership of a customer's problem?
If I had previous experience in a call center environment
Viewing 3291 - 3300 interview questions