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Customer Support Representative Interview Questions
2,438 customer support representative interview questions shared by candidates
Why are you looking to change positions? How do you stay organized? What interests you about this role?
What is the most technological experience you have had? Strengths/weaknesses and short term/long term goals.
During the Miaplaza customer support assessment, one key question was how I would handle an upset customer requesting a refund. They wanted to see if I could stay calm, understand the customer’s concern, and explain the next steps clearly and kindly.
Hardest technical issue you solved. Metrics at prev call centers
When have you demonstrated flexibility in a work situation?
Why u want to work at spectrum? How will working at this job benefit you? How would u describe customer service? One strength great for this position? Tell me a time you went above a customers expectations? LOTS OF STAR QUESTIONS. Then do u have our current internet service? What’s the different cords? Do u know what’s an Ethernet cord? What does it do? What’s a modem and router do? Do u know what the blinking lights represent? What would u do if u had difficulties connecting to WiFi?
Give an exemple of when/ where and how taking responibity
what kind of team do you need to be best supported in your role
mostly they asked about my previous experience and things i mentioned in my resume.
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