During the phone interview, I was asked to talk about the last movie I watched (in German), which happened to be Outlander. It is a pretty ridiculous movie. So I felt rather silly talking about it on my phone interview.
Customer Support Representative Interview Questions
2,440 customer support representative interview questions shared by candidates
Tell me about a problem you had and how you go about solving it
Tellme about your past experience
Whether I have experience with conflict resolution in emotionally charged environment (like patient complaints after death of a family member)
Lots of culture fit questions, did not get any tech questions at all. Felt like I answered the same questions 3 times, once on the written submission, once each with the support leads.
Basic tech questions
Describe a situation where you gave excellent customer service.
What would you do during a reimbursement?
Explain to me how to make a peanut butter and jelly sandwich.
Why Flatiron?
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