What do you think we do here?
Customer Support Manager Interview Questions
599 customer support manager interview questions shared by candidates
Can you meet at these two specific times?
For many of our products that are older or don’t have technical differentiation, the ONLY reason that a customer will renew is because of support. In fact, when our customers meet our support people in person, they often give them hugs. Explain how you have created such enthusiasm in a prior job and any improvements (virtual hugs?) that you think you can bring to this job.
Why do you want to leave current job Why Equinix
What is your idea of management? At what point do you take on discipline (progressive coaching) vs coaching? What metrics are important to you?
How would you handle a situation where you had an underperforming team member?
What are the KPIs you use to judge performance?
Nothing really unexpected. Interestingly the interview transformed into some form of coaching discussion for a reason I learned later. Therefore the interview was probably a bit atypical.
What does good customer service look like?
Behavioural questions about strenghts and weaknesses, attitude in different situations
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