They value inclusivity, so you have to share in your word and experiences what does it means
Customer Support Interview Questions
14,094 customer support interview questions shared by candidates
The questions are specifically tailored to you, the applicant, I believe based on the results of your personality assessment.
Seems they are more interested in getting an impression of a person, who is going to communicate with the customers. The first interview included a chat with a hypothetic "customer", who was begging to give him some epic item for free and so on. You will definitely get a question of a sort: "you have a call from a customer, she is crying because she disenchanted her sword" or "the customer calls you and he is really angry, what will you do to calm him down?"
What Blizzard Games do you play? What do you think you bring to the table that we don't already have?
Major quality which is important for Customer support.
Tell me about an experience you've had explaining a difficult concept to someone.
How long have you worked in customer service?
Lengthy case study that gets you nowhere.
- If you were stranded on a deserted island what cd/book/movie would you bring with you?
After just getting off the phone with a really angry customer, what do you do to prepare yourself to be in a good mood to take on the next customer?
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