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Customer Support Associate Interview Questions

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764 customer support associate interview questions shared by candidates

Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing
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Associate Customer Support Specialist

Interviewed at HubSpot

3.4★
Jul 21, 2020

Round 1: 1) If you don't have to work what would you do with the time? 2) Tell me about a time when you failed and what you learnt from it 3) What does customer support mean to you and tell us a time when you went above and beyond to support a customer 4) What is your favourite app on your phone and how would you describe it ot someone who has never used it before? Round 2 1) What led you to start searching for a job 2) What do you know about Hubspot 3) What do you know about this role? 4) What would you say are your strengths and weaknesses 5) Describe a time when you had to deal with a difficult customer 6) What do you know about Inbound Marketing

Phone Interview 1) What interest you to join Hubspot? 2) What do you know about Hubspot and Inbound marketing? 2) Describe a difficult situation you had to deal with? 3) What are your strengths relevant to this role? 4) What is one of your weaknesses? 5) What can we teach you and think that we need to fill you on? 6) Why are you looking to leave your current company? 7) What is your current salary and what are your salary expectations? 8) What do you think will be your job roles and responsibilities at this role? Demo Session and Role Play Additional Interview Questions 1) Name a difficult situation you had to deal with and how did you overcome that 2) Why are you applying for a customer-facing role like this? 3) How does this role fit within your long term career goals? 4) Describe a time where you had to pick up a difficult concept. 5) What are you looking forward to the least about this role? 6) What would be an ideal situation if you’ve overcome that? 7) What is the most critical feedback you’ve gotten? 8) What is the most critical feedback you’ve given yourself?
avatar

Associate Customer Support Specialist

Interviewed at HubSpot

3.4★
Mar 24, 2019

Phone Interview 1) What interest you to join Hubspot? 2) What do you know about Hubspot and Inbound marketing? 2) Describe a difficult situation you had to deal with? 3) What are your strengths relevant to this role? 4) What is one of your weaknesses? 5) What can we teach you and think that we need to fill you on? 6) Why are you looking to leave your current company? 7) What is your current salary and what are your salary expectations? 8) What do you think will be your job roles and responsibilities at this role? Demo Session and Role Play Additional Interview Questions 1) Name a difficult situation you had to deal with and how did you overcome that 2) Why are you applying for a customer-facing role like this? 3) How does this role fit within your long term career goals? 4) Describe a time where you had to pick up a difficult concept. 5) What are you looking forward to the least about this role? 6) What would be an ideal situation if you’ve overcome that? 7) What is the most critical feedback you’ve gotten? 8) What is the most critical feedback you’ve given yourself?

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