What was a time when you made a mistake on the job, and how did you fixed it? What did you learn about that experience?
Customer Services Representative Interview Questions
74,870 customer services representative interview questions shared by candidates
How many words can you type.?
To answer a pre-recorded mock phone call.
Do you have any call center experience
How many days is acceptable to miss work in the 1st 90 days.
What the pay? And what are we going to be doing answer phone calls or calling people.
Why should we hire you?
for all questions which regards situations with clients, if you are unsure of your answer, say that you would ask to put the client on hold while you review the account and you would ask a manager for a resolution. In overall, for all situations as for questions and answers; stay calm, listen to client needs and assure client that you will look into it to help for his situation. Also keep in mind that nothing is impossible, you can ask a manager for exceptions.
Why do you want to work here?
- tell me about your self, - Strength and weeknesses - why avery - why leave your job - tell me about difficult situation
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