General interview questions. What do you know about the company? What are your strengths? What skills can you bring to our company? Have you worked in customer service? Asks you about your prior jobs and how it relates to this one. Have you heard about the Canadian Tire Triangle credit card? (After this, the interviewer does a sales pitch on how they're rapidly expanding and how you can become a manager if you work for them).
Customer Services Representative Interview Questions
74,933 customer services representative interview questions shared by candidates
Was I comfortable with an Entry Level Position
Questions were standard, mainly confirming the information on the resume such as current or last position.
What was a situation when you had to make a quick decision for resolution?
"Do you consider yourself a team player"
My goals, expectations, what kind of things i would like to do in my spare time
How many years I had in customer service jobs.
Only basic questions like schedule availability and customer service skills that you have experienced. Also the HR rep asked if the hiring rate ($9) is ok.
Tell me about a time you worked with an angry customer?
What time are you available?
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