Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
Customer Services Representative Interview Questions
74,911 customer services representative interview questions shared by candidates
If you need help but don't want to bother your manager would you ask a co-worker or use internal resources?
Are you comfortable sitting behind a desk for 8+ hours a day
Honestly, it felt like more of a conversation than a formal interview. Basically talked about the industry, personality-type questions, tenets of sales, role played a call.
Tell me about a time when an employee asked you to do something unethical. Tell me about a time you received good customer service. Tell me about a time you received poor customer service. Tell me about a technical issue you recently resolved at home.
Tell me about a time when you went above and beyond to help a customer.
Why should we hire you?
why did you decide to apply at our company when you have your own business?
Common things about why going abroad, working period, salary expected ?
Next question : a customer has 6225 in savings he adds 800 cash plus 2000. how much he has in total ? 6225 +800+2000= 9025. Next question : A customer has 8600 in savings he has a limit of 1500 , how much he has left in his account? 8600-1500= 7100 left in account . Next question: a customer has 3640 in account and takes a loan of 5500 how much will he have left? it should be 1860. After all this i didn't pass the test and when i have asked for feedback he said he can't tell me why as the comp doesn't say why?
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