How do you deal with very upset customers?
Customer Services Interview Questions
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are you willing to stay with the organisation for long term?
Have you felt like a member of staff was inappropriate too you, and if so, what did you do about it.
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Tell me a situation when you had to change priority How would you handle an angry customer and give an example from your experience
They did role play to see how I would handle an irate customer.
A couple comes to check in, but they were uninformed about the charge of an extra luggage, how do you handle the situation. (Role Play)
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What is the role of a Customer Service Agent?
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