Generic scenarios of how we handled a customer issue and a manager was not around
Customer Service Representative Remote Interview Questions
4,222 customer service representative remote interview questions shared by candidates
How would you approach a member who is disengaged?
Scenario #1 Hi, I saw your ad on facebook and am really interested to try this. How much does this cost? Do you accept insurance? And how do I know my messages will be kept confidential? This is the internet after all. I look forward to your response - Chris Scenario #2 - Retention I will no longer be continuing my subscription as I can longer afford the service and my therapist is leaving the platform. I would like the charge that was just processed to be debited back to me, as I won't be using the service. - Jen Scenario #3 I had a terrible experience with my therapist. They always cancelled last minute and had limited availability. I want to be rematched, but I’m scared I’m losing time on my subscription. What can be done for me? - Dave Scenario #4 Please respond to this email and include the total amount refunded in your reply. Sadly, I am unable to afford therapy any further. My car broke down on the 101 and I have more bills to pay after my cat’s surgery. Can I please be refunded for the amount I did not use? - Linda Note: we process refunds by weeks of service, not by individual days. Monthly plans are 4 weeks/28 days of service billed up front. They are signed up for our $180 USD a month plan ($45 USD a week).
Can you describe a time where you were faced with a conflict and how did you navigate it?
Which clouds are you familiar with
Different types of online games and exercices.
How would I handle a difficult customer?
Why don't you tell us about yourself?
Tell me about a time when you had to deal with a difficult customer and how did you handle it ? Are you able to handle 40+ calls a day?
Why do you want a career different from your previous one?
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