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Customer Excellence Manager Interview Questions

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1,020 customer excellence manager interview questions shared by candidates

1st interview: why deloitte, what do you study, why Prague, availabilitly to start, why consulting, salary expectatiosn. (15 mins) 2nd interview: personal questions, strenghts, weaknesses, what is my role in a team, why deloitte, why consulting, why finance, hobbies, then they asked how would i do in a situation in which a client is not giving the data to do the consulting service but is very strict with deadlines, how would be my interpersonal appraoch in the situation. (50 mins) 3rd interview: case-study. Game of roles, i was the consultant they were the clients, all the info given is that they inheritated a land, and they want to create a business. I had to decide which business and why and calculate when the company will start being profitable. I had to make estimations of everything (variable cost, fixed costs, revenues,...)
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Finance Process Excellence

Interviewed at Deloitte

3.6★
May 19, 2022

1st interview: why deloitte, what do you study, why Prague, availabilitly to start, why consulting, salary expectatiosn. (15 mins) 2nd interview: personal questions, strenghts, weaknesses, what is my role in a team, why deloitte, why consulting, why finance, hobbies, then they asked how would i do in a situation in which a client is not giving the data to do the consulting service but is very strict with deadlines, how would be my interpersonal appraoch in the situation. (50 mins) 3rd interview: case-study. Game of roles, i was the consultant they were the clients, all the info given is that they inheritated a land, and they want to create a business. I had to decide which business and why and calculate when the company will start being profitable. I had to make estimations of everything (variable cost, fixed costs, revenues,...)

1. Tell us about your Blackbelt project. Was it Lean or Six Sigma focused? What did you accomplish and how? What were the challenges you faced? 2. How would you approach solving the cost savings challenges we've described if you were hired? 3. Describe your launch plan for the first few months. What do you focus on and why? 4. Tell us about how you've incorporated the values of Safety, Health, and Environmental awareness in your projects and leadership.
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Operational Excellence Manager

Interviewed at Baxter

3.6★
Jun 12, 2022

1. Tell us about your Blackbelt project. Was it Lean or Six Sigma focused? What did you accomplish and how? What were the challenges you faced? 2. How would you approach solving the cost savings challenges we've described if you were hired? 3. Describe your launch plan for the first few months. What do you focus on and why? 4. Tell us about how you've incorporated the values of Safety, Health, and Environmental awareness in your projects and leadership.

1. HR interview: Standard questions about my previous jobs and responsibilities. 2. Manager interview: Questions to assess how I would handle tasks (e.g., setting priorities, identifying key KPIs to ensure an article is clear, etc.). 3. Skills test: Practical evaluation of job-related skills, such as reviewing an article, writing templates, analyzing data, and providing recommendations.
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Ops Excellence - Knowledge Management System Manager

Interviewed at Qonto

4.3★
Jan 30, 2025

1. HR interview: Standard questions about my previous jobs and responsibilities. 2. Manager interview: Questions to assess how I would handle tasks (e.g., setting priorities, identifying key KPIs to ensure an article is clear, etc.). 3. Skills test: Practical evaluation of job-related skills, such as reviewing an article, writing templates, analyzing data, and providing recommendations.

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