4is and flexibility
Customer Assistant Interview Questions
10,298 customer assistant interview questions shared by candidates
Unexpected question: What can you offer a customer if they do not have fresh buttersquash in stock.? The customer wants to use it in a lasagne sauce.
Where have you worked in a team.
favourite brand and why this one
Can you give an example of a time you couldn't answer a customer's query and how did you go about solving the issue?
Tell me about a time when you experienced great customer service?
Their shifts starts at 5:30am. I was asked whether I could handle it.
What sorts of things do you expect to be doing as part of your role?
ROLE PLAY: "Hi how can I help you?" "I am looking for the butternut squash" What I said: "It's here. Are you making a meal? You can have a vegetarian 3 for 2 meal deal for 2 people if you'd like" - After she mentioned she is cooking vegetarian for herself and a person staying with her. WHAT I SHOULD HAVE SAID: "I'm sorry but unfortunately it is out of stock. We have alternatives like courgette (or give another in stock alternative on the list)" If she wasn't happy with that you could offer to call up a nearby store to check if they have it. providing she was not in a rush.
Why do you want to work for M&S? (/ Why do you like M&S?)
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