For the Computer based test. Costumer Assistance, test asked for 1. Generic search on Amazon web site and collection of information 2. Prepare the answer for a generic email from a costumer (and search information on the web site) Digital Knowledge Questions about Operative systems both mobile and pc based, security and software 3. English test Write a short text about your expectation in working with amazon
Mi nivel de inglés y cuánto llevaba Hablándolo
Tell me about a time you went above and beyond for a customer (And try to reply with numbers)
What is motivated you to this role?
Por que você gostaria de trabalhar aqui?
O processo constou em 3 etapas, 2 onlines e uma presencial. Duas destas etapas continham provas de inglês, uma continha uma prova de raciocínio lógico e a última consistia em dinâmica em grupo + entrevista individual.
How do you handle customer complaints?
In your professional history what is the story that you used you empathy?
What do you think you would bring to the role?
How have you helped someone and delivered great costumer service?
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