What book did you read recently?
Contact Center Representative Interview Questions
972 contact center representative interview questions shared by candidates
Why do you want to work here? Tell us about your experience with high volume of phone calls?
What's your biggest personality trait and what's something bad about you?
None of the questions were difficult, very basic situational questions such as tell me about a time when you had a conflict with a coworker.
None of the questions were difficult. Standard customer service questions
Most Difficult is remember to answer the mock calls questions based on the information read in the book.
Very Easy and professional working environment
Roleplay, how to deal with an angry customer at a restaurant; Search CIBC website to answer four questions listed in an e-mail.
If I was used to lots of calls
What my pump up song is for tough situations.
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