Aside from general customer service questions, the CEO asked me to go into great detail on my work experience from ten years ago, when I was fresh out of college and struggling to find work in a terrible economy. It felt pretty uncomfortable defending short gaps in my resume from a decade ago for an entry level role like this.
What do you know about Project Expedition?
Do you have any experience with Net Promoter Campaigns?
Q: Strengths/Weaknesses Q: What's a unique project you've recently worked on that you're most proud of? Q: Biggest challenge you've faced and how you overcame it? Q: Tell me about a time you made a mistake or failed. How did you handle/overcome it?
Simulation I'm one of the clients. We have a promotion *tells details of a fake promotion*. How would you tell me about it? *acting as the client* I'm not interested... I don't have room for more beers.
Describe a time you felt confident about a decision and a time you didn't feel confident.
How would you describe a great client experience?
Tell me about your costumer service experience? How has your leadership style evolved over time? Tell me about a time you had to discipline an employee?
If you have a client with a deadline and its clear your not going to be able to meet the deadline, is it better to go over the deadline, or present something that still needs improvement while meeting the deadline.
Share anything about your job experiences?
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