If phone ringing, emails coming in, and supervisor wants to speak, list priorities
Client Care Representative Interview Questions
460 client care representative interview questions shared by candidates
what would be the requirements for working as customer support?
role play with how you would take a call in the call center
1. Why do you want to work at Telus? 2. Describe a time when your manager was critical of your work? 3. Tell me about a time you handled a difficult situation with a customer?
Honestly, I don't recall a specific question, but they were mostly performance-based, like, "Tell me about a time..."
Have you ever worked in this type of environment before and what are the skills you have that would make you a good fit for this company?
Why do you want to work here? Describe a mistake you made and how you fixed it?
They asked a lot about if you take your work stress home into your personal life because it’s a very stressful job and that’s why people leave.
1. Tell me about your experiences and some of the skills you’ve acquired through them. 2. Tell me about a time you handled a challenging situation at work. 3. Tell me about a time you had to work with a challenging coworker. 4. Tell me about a time you had an overload of work and how you handled it. 5. Where do you see yourself in 5-7 years? 8. How have you surprised yourself in some of your positions?
What was a stressful situation you handled well?
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