Describe a difficult customer service experience and how you resolved it.
Claims Operations Interview Questions
3,062 claims operations interview questions shared by candidates
Describe a time when you had to deal with an unhappy/irate customer, what you did, how it turned out.
Tell us about a time when you went above and beyond to exceed a client's expectations.
Tell me about a time that you had to handle a situation where there was no company policy? What was the situation and how did you handle it? (Wording might be off a little)
They ask about your work history, what you know about the company, what your strengths/weaknesses, where you think you'll struggle in the position. Situational questions such as: - Co-worker isn't doing so well in numbers that day, what do you do? - How do you handle irate customers (however, I was told you don't deal with customers but will be dealing directly with the insurance company.)
Tell about a time you faced difficulty in a team setting
Behavioral questions (about 7-8). Give an example of a mistake that you made, what happened and how did you resolve it?
Name a time I dealt with someone in a traumatic situation.
Tell us about a time when you had to work as a team.
They were the normal interview questions.
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