Standard questions about customer services. Also asked what did I know about Pelican Business Services
Centre Customer Service Associate Interview Questions
1,642 centre customer service associate interview questions shared by candidates
How do assist a customer that is angry?
Do you have experience working with KPIs?
What is better: big bang or continuous improvement?
How do you react when your colleague does not collaborate well (he is negative and refuse changes)?
The first thing you get to do is a typing test of 3 minutes to see how you type. Then you get to be interviewed by another person. Have you worked in the customer service field before? Have you worked in a call centre before? What position can you see yourself in 3 years?
are you able to commit as per contract
Describe a time where you felt demotivated at work.
why I applied to the job
why I applied to the job
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