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Centre Assistant Manager Interview Questions

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1,642 centre assistant manager interview questions shared by candidates

Tell me a little bit about yourself. Why did you come to the UK? Why do you want to work for us? Tell me about a time you had to deal with a client criticising your work and what did you do. Tell me 3 advises you would give to someone working in a customer service centre. Imagine a customer calls you saying he wants to cancel a reservation. What would you do? Imagine a customer calls and he is angry. What would you do? It was mostly situational questions "What would you do if..." In the end, I was asked to translate two texts (native language to English and vice versa).
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Customer Service Centre

Interviewed at Booking.com

4★
Nov 1, 2018

Tell me a little bit about yourself. Why did you come to the UK? Why do you want to work for us? Tell me about a time you had to deal with a client criticising your work and what did you do. Tell me 3 advises you would give to someone working in a customer service centre. Imagine a customer calls you saying he wants to cancel a reservation. What would you do? Imagine a customer calls and he is angry. What would you do? It was mostly situational questions "What would you do if..." In the end, I was asked to translate two texts (native language to English and vice versa).

Standard competency based questions, tell me a time you did this or what was your biggest achievement, nothing taxing all very standard, I got the impression this employer wanted someone who had very little experience or personality and was easily moulded to the company line, what ever that was.as they did not appear to have a culture from what I could gather. Was not a "WOW" experience. I would have rejected this job even if it had been offered.
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Customer Service Call Centre, Shawfairpark Edinburgh

Interviewed at TenTel

2.3★
Apr 15, 2016

Standard competency based questions, tell me a time you did this or what was your biggest achievement, nothing taxing all very standard, I got the impression this employer wanted someone who had very little experience or personality and was easily moulded to the company line, what ever that was.as they did not appear to have a culture from what I could gather. Was not a "WOW" experience. I would have rejected this job even if it had been offered.

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