During our conversations with client's customers on the phone, there can be unusual or highly charged reasons for contact with said customers. How would you handle a situation involving the death of a family member directly related a product of our customer's?
How do you handle difficult or irate customers?
So, tell us about yourself, your skills, and your past work experience.
Tell me about the different types of medications you are familiar with and what diagnosis they would be prescribed for?
General questions they asked were about customer care experience as a whole. They presented various scenarios and asked me different questions about how I would react or feel in those scenarios.
What two traits would a former employer say that were most positive about you?
Name a time you had to think big or change a process.
Name a time you had to meet a tight deadline that required you to multitask.
This was probably the worst companies I worked for, the two and a half months I was there my manager continued to tell me that I was not meant for this position and I need to resign. I loved my clients. However, this was probably the worse jobs I ever had. The pay is low not very competitive in the field and when I approached human resources about my concerns about my manager it was pushed under the rug. Eventually, I couldn't take being criticized every day and left.
What makes you a good fit for this role?
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