Pediram que eu simulasse um atendimento de um cliente "chato".
Call Interview Questions
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Have I ever been in a difficult situation and how did I deal with it.
How does your experience relate to the position?
If willing to work different shifts
What is something you do that others find annoying?
1. What can you tell me about a previous company when you had to deal with a difficult client/customer/coworker/boss. 2. What was the outcome of that situation? 3. Give an example of a time you went above and beyond in your customer service role? 4. What is your biggest strength? 5. What is your weakness?
Os documentos estam em dia, tem algum precisando ser atualizado?
Como você reagiria a um cliente ignorante e nervoso em linha ?
Como você é nos dias de hoje?
Como lidar com um cliente atritado
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