What makes me suitable for the job
Call Centre Manager Interview Questions
690 call centre manager interview questions shared by candidates
Tell me about yourself What’s one thing you and a colleague have disagreed on
What is the Core value of CBA that you resonate with the most?
The questions were straightforward such as tell us about yourself, your strengths, why did you apply for the position, some of the values that you practice in life to relate to IKEA's values etc.
the next test was to do a roleplay
One customer call and was upset on overdrawn of transaction account and you advise her to transfer funds from saving account to transaction account but she become more upset and ask to speak to your supervisor. What you will do to deescalate this matter?
What do you know about apprenticeships?
Why do you want to work for us
The asked questions like what do you know about the company?tell us about your self? why do you want to wok for the company?
Communication Skills. Confidance.
Viewing 421 - 430 interview questions
See Interview Questions for Similar Jobs
Call Centre ManagementContact Centre ManagerCall Centre SupervisorContact Centre SupervisorCall Centre OperationsCall Centre Team LeadCall Centre Operations ManagerCall Centre Team LeaderCall Centre OperatorSenior Call Centre ManagerCall Centre Sales SupervisorCall Centre Customer Service SupervisorSenior Call Centre RepresentativeAssistant Call Centre ManagerContact Centre AdvisorCall Center SupervisorCall Centre Team ManagerCall Centre Sales