Call Center Supervisor Interview Questions

210 call center supervisor interview questions shared by candidates

Most questions were standard, I thought it was funny when asked "what was the last song/artist you downloaded on your Ipod?" And "are you an avid reader"? There are a list of other questions that were, well lets just say the VP should probably have HR in his interviews before he ends up in court.
avatar

Call Center Supervisor

Interviewed at PetersenDean

3.2
Sep 16, 2013

Most questions were standard, I thought it was funny when asked "what was the last song/artist you downloaded on your Ipod?" And "are you an avid reader"? There are a list of other questions that were, well lets just say the VP should probably have HR in his interviews before he ends up in court.

- two dialogue evaluation and feedback, - one to one discussion with the sales agents in order to get feedback on the Call Center organization improvement - write a sales script suitable for selling the company own products - write a respond to a complaint email from a manager - case study 1 - how do you handle a target increase by 75% and communicate this info to the team - case study 2 - make a project plan for + 15% profitability - the project plan should work in Excel - Excel test - an excel document with several exercises to create complex formulas for various tasks. - translation of document in two languages.
avatar

Call Center Supervisor (Teamleader)

Interviewed at Studio Moderna

3
Nov 23, 2016

- two dialogue evaluation and feedback, - one to one discussion with the sales agents in order to get feedback on the Call Center organization improvement - write a sales script suitable for selling the company own products - write a respond to a complaint email from a manager - case study 1 - how do you handle a target increase by 75% and communicate this info to the team - case study 2 - make a project plan for + 15% profitability - the project plan should work in Excel - Excel test - an excel document with several exercises to create complex formulas for various tasks. - translation of document in two languages.

Viewing 101 - 110 interview questions

Glassdoor has 210 interview questions and reports from Call center supervisor interviews. Prepare for your interview. Get hired. Love your job.