Call Center Operations Interview Questions

1,999 call center operations interview questions shared by candidates

Why did you leave your last position? How would you handle an angry call from a customer? Have you ever had conflict with your team leader or manager? Are you able to work with multiple phone lines? How would you handle a high pressure environment? How many calls per hour can you make on an average campaign?
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Call Center Agent

Interviewed at 411 Locals

3.4
Apr 15, 2016

Why did you leave your last position? How would you handle an angry call from a customer? Have you ever had conflict with your team leader or manager? Are you able to work with multiple phone lines? How would you handle a high pressure environment? How many calls per hour can you make on an average campaign?

no one person was asked about their own qualifications, more of a round table discussion. there were no individual questions asked. You were not asked anything about you. it was all questions directed at the group. very unorthodox. was not comfortable .would not like this interview in the future. I have nothing more to add
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Call Center Customer Service Representative

Interviewed at Medco Health

3.3
Jul 30, 2016

no one person was asked about their own qualifications, more of a round table discussion. there were no individual questions asked. You were not asked anything about you. it was all questions directed at the group. very unorthodox. was not comfortable .would not like this interview in the future. I have nothing more to add

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