Do you have computer experience.
Call Center Agent Interview Questions
2,411 call center agent interview questions shared by candidates
What’s your availability and morning or night shift
If the customer was irate, how would you respond?
They give you focus points for each question.... Focal point obtaining customer loyalty Tell me about a time you had to go above and beyond for a customer. What was the situation and what did you do
When have you set yourself a goal and achieved it? What steps did you take to achieve the goal?
How are you passionate about customer service, even if someone is yelling at you?
Mainly what would I do in situations,
Me preguntaron sobre mi, mis estudios, mi nivel de inglés, por qué estaba interesado en trabajar con ellos; un poco de los horarios que tenía disponible para trabajar y descansos que prefiero
Porque me gustaria trabajar en ese puesto
There was one surprise Q where I was asked to simulate answering a customer phone call while using the computer to navigate the company's website. However, the desktop system I was placed at was not standard and that confused me which made it very hard for me to showcase my computer skills.
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