Video Question: 1. Do you have any tattoos or piercings? 2. Why do you want to be AA Cabin Crew? 3. Are you able to flight without restrictions to all Latin America? 4. Tell me about your past customer service experience? 5. Tell me about a time you had to deal with a bad customer? Group Questions: 1. Why do you want to join AA? 2. What do you know about AA Work Culture? 3. Tell me about a difficult time where you had to perform? 4. Tell about your proudest moment? 5. Tell about the last time you had exceptional customer service as a customer? 6. How did you deal a bad customer situation? 7. What would you do if you have a colleague doing something wrong? 8. What was your last facebook post? 9. What is the worst case scenario for you in a plane? 10. When did you do something unique for someone else? Individual Questions: 1. If you see a colleague something wrong, what would you do? 2. If your colleague is not following the standards, would you telling him something? 3. How is your work mentality? 4. What kind of environment you like to work in? 5. Whats the most challenging about working with other colleagues?
